Support
Help with TeslaFleet, the phone key and your account.
Email us at support@teslafleet.com. We usually reply within one business day. Include the email you sign in with, and the car if it is about one.
Getting started
How do I get an account?
Drivers join by invite. Your host sends you an 8-character invite code; open the app, choose to join with a code, and set your password. Hosts sign up at app.teslafleet.com and connect their cars there.
Setting up the phone key
Open the Key tab while you are at the car and follow the steps. Allow Bluetooth, and allow location Always if you want the car to unlock as you walk up without opening the app.
Common problems
The car will not unlock with my phone
- Check Bluetooth is on and TeslaFleet is allowed to use it in Settings.
- Check your key is active: the Key tab shows its hours.
- Open the app next to the car once so it can reconnect.
A charge or toll looks wrong
Ask your host first; they can see the trip it was matched to and correct it. If you still need help, email us.
Your account and data
To delete your account, open Account in the app and tap Delete account. What that removes is set out in our privacy policy.